Cookie and Privacy Policy

urban quest

Read our cookie and Privacy Policy

Cookie and Privacy Policy 


When you visit our website, information about you is collected and used to customise and improve our content and to increase the value of the ads displayed on the page. If you do not want your information collected, you should delete your cookies (see instructions) and refrain from further use of the website. We describe in more detail the types of data collected, the reason for collecting it and which third parties have access to it below.


The website uses “cookies”. A cookie is a text file stored on your computer, mobile phone or other device with the aim of recognising it, remembering your settings, running statistics and targeting ads. Cookies cannot contain malicious code such as viruses.

It is possible for you to delete or block cookies. See instructions:

If you delete or block cookies, ads shown may become less relevant to you and more frequent. There is also a risk that the website will not function optimally and that you will not be able to access content.

Personal data


Personal information is all of the information that can in some way be traced to you. When using our website, we collect and process a variety of such information. For example, this can be done during normal access to content, if you subscribe to our newsletter, take part in competitions or surveys, register as a user or subscriber, or through other use of services or purchases via the website.

We typically collect and process the following types of information: A unique ID and technical data about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you give your explicit consent and you enter the information yourself, the following is also processed: Name, phone number, e-mail address and payment information. This will typically be in connection with creating a user profile, or when making purchases.


We process your personal data securely and confidentially in accordance with applicable law, including the General Data Protection Regulation and the Data Protection Act.

Your data will only be used for the purposes for which it was collected and it will be deleted when those purposes have been met or are no longer relevant.

We have taken technical and organisational measures to protect your data against accidental or unlawful deletion, disclosure, loss, deterioration, unauthorised disclosure, misuse or otherwise being processed in violation of the legislation.


The information is used to identify you as a user and to show you ads that are most likely to be relevant for you, to record your purchases and payments, and to provide the services you have requested, e.g. to distribute a newsletter. In addition, we use the information to optimise our services and content.

Retention period

The information is stored for the period permitted by law and will be deleted by us when it is no longer needed. The duration of said period depends on the nature of the data and the reason for storing it. It is therefore not possible to specify a general time frame in which information will be deleted.

Disclosure of information

Data about your use of the website, which ads you see and perhaps click on, geographic location, gender and age segment, etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section on “Cookies” above. The data is used for targeted advertising.

We also use a number of third parties for the storage and processing of data. These parties only process data on our behalf and may not use it for their own purposes.

Personal data such as name and e-mail etc. will only be disclosed if you consent to such. We only use data processors within the EU or in countries able to sufficiently protect your information.

Insight and complaints

You have the right to know what personal data we process about you in a standard format (data portability). You can object to the use of your data at any time. You can also withdraw your consent to data about you being processed. If the processed data about you is incorrect, you have the right to request it be rectified or deleted. Enquiries about this can be sent to: If you wish to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Agency.

If you no longer want us to process your personal data, or you want us to limit the processing of your personal data, you can also send a request to the e-mail address above.

The website is owned and operated by:

URBAN QUEST (Online Textile Solutions A/S)
Tulstrupvej 9
7430 Ikast
Tel.: +45 96 60 33 90


Privacy Policy at URBAN QUEST (Online Textile Solutions A/S)

We collect personal data only in cases where it is relevant to us, and we will only collect personal data if it is relevant to your activity at URBAN QUEST (Online Textile Solutions A/S).

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which it was collected.

Information we collect

If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We may use cookies to keep track of the contents of your shopping cart while you use our webshop.

We can obtain information such as name, email address, postal address, delivery address (if it varies from postal address), telephone number and payment information.

URBAN QUEST (Online Textile Solutions A/S) collects and processes your personal data when you do the following:

– Visit our website

– Send us questions, complaints or feedback

The data controller

The data controller for the collection, processing and use of your personal data on is URBAN QUEST (Online Textile Solutions A/S), Tulstrupvej 9 CVR 42718082

Legal basis for processing and purpose

We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

Your information will be deleted 2 years after you have received your product or service, with the exception of your e-mail address if you have given consent to the processing of this to receive special offers.

Other recipients of personal data

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

Our website is hosted by Dandomain, which acts as our data processor. All personal data that you provide on our website will be stored in Dandomain’s data centres.

We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and in some cases process personal data in connection with their provision of services to us. Our data processors only process personal data in accordance with our instructions and in accordance with the legal requirements for data processors.

We have entered into data processing agreements with our processors to guarantee that they comply with applicable regulations for the protection of your personal data.

Your rights

As a data subject, you have a number of rights under the GDPR. You can exercise these rights at any time. You have the right to request the following:

  • To access, rectify and change your personal data
  • To have your personal data erased

In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer want us to process your personal data, or you want us to limit the processing of your personal data, you can also send a request to our e-mail address: